Refund & Returns Policy for VavCase Ltd.
Effective Date: 22/03/2022
At VavCase Ltd, your satisfaction is our priority. If you are not completely happy with your purchase, our Refund & Returns Policy is designed to make the process simple and hassle-free.
1. Eligibility for Returns
- Time Frame: You may request a return within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, unused, undamaged, and with all original packaging, accessories, and documentation.
2. Non-Returnable Items
- Personalized or custom-made products.
- Items marked as final sale or non-returnable at the time of purchase.
- Damaged items that were not a result of shipping issues must be reported within 7 days of receipt.
3. How to Initiate a Return
- Contact Us: Email our Customer Support at [Insert Contact Email] with your order number and reason for return.
- Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
- Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refund Process
- Inspection: Upon receipt, we will inspect your returned item(s). If approved, a refund will be processed to your original payment method within 7-10 business days.
- Partial Refunds: In cases where items are returned not in full compliance with our conditions, partial refunds may be issued.
- Exchanges: If you wish to exchange your item, please indicate this in your initial contact. Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at [Insert Contact Email] with photographic evidence, and we will arrange a replacement or refund at no extra cost.
6. Contact Us
For any questions regarding our Refund & Returns Policy, please contact us at:
VavCase Ltd.
Email: [email protected]
Phone: +17169572431
Address: 690 Jarvis Street, Hamburg, NY 14216, United States
By purchasing from VavCase Ltd., you agree to this Refund & Returns Policy. We appreciate your business and strive to ensure a smooth and satisfying shopping experience.